FAQ

A well-informed client is a good client.

Look here for answers to some of the most common questions we hear. Or contact us by phone or email, and we’ll give you the answer you’re looking for.

How do I report a claim?

Two ways: you may report the claim directly to your insurance carrier, or you may contact Fairmont’s Claims Department. Our Claims Department can assist in reporting your claim to the carrier, and is available for questions regarding the status of your claim — with extended hours to better serve you.

I have received an invoice for the total premium. Can I finance my insurance premium?

Insurance premiums can be very costly. Sometimes the insurance carrier will not offer installment options. However, if your billing is on Fairmont’s Agency Bill service (which means that you receive bills from Fairmont directly), you can finance your policy. To finance your insurance premium, contact us by phone or email, or simply fax your bill to us with a note indicating your request.

Why have I received a Notice of Cancellation for Non-Payment, even though I have remitted the payment?

Our Accounting Department submits payment to the insurance carrier as soon as we are billed by them. However sometimes the carrier is slow to send an invoice. If you have already made a payment to us, the notice of cancellation probably has been sent because the payment has not yet made it to the carrier. Contact our Accounting Department for the status of your account.

I have cancelled my insurance policy. How long does it take until I receive my refund?

It takes 2-3 weeks to process a policy cancellation. Then, once we receive the cancellation endorsement from the carrier, it then takes another 2-3 weeks until we receive the return premium. Unfortunately, we cannot issue a refund to you until we have received the refund from the carrier.

What should I do if my insurance policy is about to expire?

Your designated Account Representative can handle any questions or actions regarding your account during the policy term. As the term nears its end (at least 1 month prior), the representative will contact you regard renewal. If you don’t hear from us, call or email and we’ll get right back to you.

Why have I received a Notice of Cancellation?

Notices of Cancellation can be sent out for a variety of reasons ranging from misrepresentation, underwriting reasons, or failure to submit necessary material or payment. Your representative has received a copy of this notice as well and will be paying prompt attention to the matter. If you don’t hear from your representative within a couple of days, contact him or her to find out what steps need to be taken.

I plan on renovating my property. Do I have to notify my insurance carrier?

An insurance policy is an agreement that you, the insured, hold with the insurance carrier. Part of this agreement is that you accept the duty to report any changes that occur to your property during the policy term. Renovation is a change that must be reported. If the carrier is not notified and a claim should arise, there is a chance that the claim will be denied by the carrier.